Customer Support Officer

About Qargo

Qargo is a cloud-based
(SAAS) Transport Management Platform
, we are a scale-up based in London and Ghent (Belgium) and rapidly expanding across Europe. The platform is an 'all-in-one system' doing everything from initial order entries to final invoicing, optimising planning and has a built in AI feature automating lengthy manual tasks. It is designed to help modern logistics operations run more efficiently, whilst increasing businesses profitability and sustainability. We're looking for a
Customer Support Officer
to join our team in
London
. If you're looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you

In this role you'll:

Gain crucial insight into the working of our system and become a
true product expert
.

Be the
first point of contact
for day-to-day questions and give top notch support to the clients in your respective region via our
system portal chat.

Understand the
needs and wants of our customers
on the front-line and translate those internally to the development team.

Communicate and explain
new product features
through the portal.

Help to write clear and concise tools for our clients, such as
user manuals, demos, tutorials and FAQ's.

Give
remote training sessions
to customers.

Provide administrative support
to the Customer Onboarding Managers by
transferring and importing client data
into our system, such as their customer base, rate cards, fleet information, … etc.

Your profile:

You're
customer oriented
and have previous experience in a
customer service or related
role.

Your
communication skills
are on point, another language (Dutch, French or Polish earns you bonus points).

You have
strong organizational skills
and can prioritize and juggle different tasks without breaking a sweat.

You like to
continuously learn
and develop your skills and pick things up quickly.

You're flexible and thrive in a
fast-paced startup environment.

Since we're a software company, it's a big plus if you' re
tech savvy.

We offer:

A
competitive salary package,
including all the necessary
extra benefits.

Great
growth opportunities
within a strongly growing company.

A
flexible work environment
(flexible working hours, possibility to work from home,…).

A
green office in Holborn, next to Covent Garden
.

A
great team atmosphere
both during and outside of working hours