Research & Experience Analyst
Company DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionYour role in our future:Customer Research & AnalysisDesign and manage quantitative and qualitative studies: from drafting questions to producing and presenting insightsAnalyze customer data (satisfaction surveys, ad hoc surveys, CRM, verbatim comments, digital data...)Generate actionable insights for internal teamsShare insights with appropriate content and format depending on the audience (written and oral presentations)Customer Experience ManagementMapping customer journeysIdentify pain points and opportunities for improvementCo-develop action plans with different internal stakeholdersMonitoring KPIsDefining and tracking key metrics (CSAT, CES, etc.)Implement dashboards and regular reportingMeasure the impact of improvement initiativesProject managementCoordinate projects related to the customer experienceCollaborate with marketing, digital, customer service, and IT teamsManage external service providers (market research firms, CX consultancies, etc.)QualificationsYour profile:Master’s degree (business school, marketing, statistics, social sciences)At least 5 years of experience in market research, insights, or customer experience ideally in market research agencyResearch methodologies (quantitative and qualitative): social sciences and statisticsData analysis (advanced Excel, ideally tools such as Power BI, Tableau, etc.)Proficiency in new approaches to data collection and reporting using AIProficiency with Microsoft Office and research tools such as SurveyMonkey...Strong understanding of omnichannel customer journeysFluency in English is required: working language (spoken and written) ; another language such as French is welcome, but not mandatoryAbility to grasp technical topics: tech, B2B, regulatory issues: electronic invoicing, etc.Analytical and synthesis skillsExcellent oral and written communication skillsProject management and cross-functional collaborationStrong customer focus / empathyCritical thinking and proactive approachStructured and logicalAdditional InformationRewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. SummaryType: Full-timeFunction: MarketingExperience level: AssociateIndustry: Computer Software