Jira Admin (London Area)

Jira Admin – Dashboard & Reporting Specialist (3-Month Contract)

Location: London, UK (Hybrid)

Contract Duration: 3 months

Role Overview

We are seeking a skilled Jira Administrator to manage and optimize our Jira environment, with a primary focus on creating and maintaining custom dashboards and reports. This role involves configuring Jira to meet business needs, developing insightful dashboards, and ensuring optimal performance and usability of Jira.

Key Responsibilities

• Dashboard & Report Creation: Design and implement custom dashboards and reports tailored to business needs, utilizing Jira Query Language (JQL) and various gadgets.
• User & Permission Management: Administer user accounts, groups, and permissions to maintain secure and efficient access controls.
• System Integration: Integrate Jira with third-party tools such as Git, Jenkins, Slack, Microsoft Teams, and Confluence to enhance collaboration and data flow.
• Performance Monitoring: Monitor system performance, conduct health checks, and troubleshoot issues to ensure high availability and reliability.
• Training & Support: Provide training sessions and create documentation to educate users on best practices and efficient use of Jira dashboards and reporting tools.
• Upgrade & Maintenance: Plan and execute system upgrades, migrations, and plugin installations with minimal downtime.
• Governance & Compliance: Implement and enforce governance policies for Jira usage, ensuring compliance with organizational standards.

️ Required Skills & Qualifications

• Technical Expertise: Proficiency in Jira administration, including dashboard creation, JQL, and report generation.
• Experience: 3–5 years in administering Jira, with a strong understanding of agile methodologies.
• Tools Knowledge: Experience with Atlassian Cloud and Server environments, Confluence, Bitbucket, and Crowd.
• Scripting & APIs: Familiarity with REST APIs, Shell scripting, and Python for automation tasks.
• Communication Skills: Strong verbal and written communication skills to interact with cross-functional teams and stakeholders.
• Certifications: Atlassian Certified Administrator or equivalent certification is a plus.
• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications

• Advanced Tools: Experience with Jira Service Management, Advanced Roadmaps, and Tempo Timesheets.
• Plugin Management: Ability to evaluate, install, and manage Jira plugins to enhance functionality.
• Cross-Tool Integration: Knowledge of integrating Jira with tools like AHA, Clarizen, Control-M, Smartsheet, GitHub, and CI/CD tools.
• ITIL Knowledge: Understanding of ITIL processes and best practices for service management.