Senior Systems Analyst

Are you an experienced Systems Analyst with a passion for improving business processes and getting the very best from ERP systems?

Our client is the UK's leading distributor of premium bicycles, cycling components, clothing and accessories, partnering with some of the world's biggest cycling brands. As the business continues to grow, we're looking for a Senior Systems Analyst to play a pivotal role in the ongoing development, optimisation and support of their core business systems.

This is an exciting opportunity for someone who enjoys working at the intersection of technology and business, collaborating with stakeholders across Operations, Finance, Sales, B2B Commerce and Warehousing to deliver scalable, efficient solutions that make a real impact.

The Role

Reporting into the IT team, you will take ownership of analysing business requirements, improving processes, supporting our ERP platform and delivering system enhancements that drive operational excellence.

You'll combine business analysis, technical systems knowledge and project delivery experience to ensure our business applications continue to evolve with the needs of the organisation.

Key Responsibilities

Business Analysis & Process Improvement

• Partner with stakeholders across the business to understand operational challenges and identify opportunities for improvement.
• Facilitate workshops to gather, analyse and document business and system requirements.
• Map current and future business processes, identifying inefficiencies and recommending practical solutions.
• Support business change initiatives by assessing impacts, defining success measures and ensuring successful adoption.
• Build strong relationships with software vendors and third-party suppliers to ensure timely support and issue resolution.

Systems Analysis & Support

• Provide advanced 2nd and 3rd line support for the ERP system and integrated business applications.
• Investigate and resolve complex system issues through detailed root cause analysis.
• Manage system configuration, monitor data integrity and optimise system performance across multiple departments.
• Ensure systems remain reliable, scalable and aligned with business growth.

Project Delivery

• Contribute throughout the full project lifecycle, from requirements gathering and solution design through testing, implementation and user adoption.
• Produce high-quality functional documentation and ensure successful delivery of project outcomes.
• Validate integrations, business rules and data flows to ensure robust end-to-end processes.

Testing & Quality Assurance

• Develop and execute test plans, test scripts and User Acceptance Testing (UAT).
• Perform regression testing for system upgrades and enhancements.
• Ensure all system changes meet business requirements and quality standards before deployment.

Reporting & Business Intelligence

• Design, develop and maintain operational and analytical reports.
• Work with stakeholders to understand reporting requirements and deliver meaningful business insights.

Training & Documentation

• Deliver training to end users on new functionality and business processes.
• Produce user guides, knowledge articles, process documentation and technical specifications.
• Promote best practice and continuous improvement across business systems.

About You

You'll be an experienced Systems Analyst or Business Systems Analyst who enjoys working closely with both technical teams and business stakeholders.

Essential Skills & Experience

• Significant experience in Business Analysis and/or Systems Analysis within an ERP-centric environment.
• Hands-on experience supporting Enterprise Resource Planning (ERP) systems.
• Strong understanding of business processes and requirements gathering techniques.
• Experience writing SQL queries and working with relational databases.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills.
• Experience producing functional specifications, process documentation and technical documentation.
• A collaborative approach with the ability to manage multiple priorities.

Desirable Skills & Experience

• Experience with Sage X3 ERP.
• Microsoft SQL Server experience.
• Knowledge of Finance, Warehousing, Supply Chain, Distribution or B2B Commerce.
• Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting platforms.
• Understanding of APIs, systems integration and enterprise data flows.
• Experience with Magento, Shopify or other B2B ecommerce platforms.
• Knowledge of web services, automation and systems integration.

What is on offer?

• Competitive salary
• Hybrid working
• Generous staff discount scheme
• A collaborative and supportive working environment
• Opportunities to work on exciting business-critical projects
• The chance to work with one of the UK's leading cycling distributors

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.