Service Coordinator (18-Month Fixed Term Contract)

Service Coordinator (18-Month Fixed Term Contract)

Salary: £34,500 + Bonus

Contract: Fixed Term – 18 Months

We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.

Key Responsibilities

Customer Support

• Handle inbound customer calls via the dedicated MSC/Customer Service hotline
• Manage mailbox enquiries professionally and efficiently
• Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment
• Schedule:
• Emergency call-outs
• Routine Maintenance visits
• Urgent Field Corrective Actions
• Work collaboratively with the Field Service Engineering team to meet customer requirements

Reporting

• Collate data and update cases within MS Dynamics CRM
• Create reports for Account Managers
• Manage partner supplier equipment maintenance and liaise with customers to organise visits

Administration

• Escalate customer issues where appropriate
• Update MS Dynamics CRM for newly installed partner supplier equipment
• Support inventory management processes

Business Relationship Management

• Continuously strengthen and develop relationships with business partners
• Act as a key coordination point between internal and external stakeholders

About You

• Experience in service coordination, scheduling, or technical administration
• Confident handling customer calls and managing competing priorities
• Strong IT skills (experience with MS Dynamics CRM is desirable)
• Excellent organisational skills and attention to detail
• A calm, solution-focused approach
• Strong communication and teamwork skills

What We Offer

• £34,500 salary
• Bonus opportunity
• 18-month fixed-term contract
• 28 days holiday plus 8 days bank hols
• A collaborative and supportive working environment
• The opportunity to play a key role in delivering high-quality technical service support

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.