Business Operations Lead
Drive performance. Improve processes. Make an impact.
Were looking for a proactive and detail-focusedBusiness Operations Leadto join a busy team in Rooksley. This is a hands-on, high-impact role where youll connect teams, optimise systems, and help shape how we deliver for our clients.
What Youll Be Doing
Youll act as the go-to link between stakeholders, systems, and teamskeeping operations efficient, compliant, and continuously improving.
- Act as a key liaison between internal teams and clients to ensure business needs are met
- Lead training and support for UK associates across EOM, CMS, and DMS systems
- Take ownership of Business Operations projects from concept through to completion
- Identify gaps and inefficiencies, recommending and implementing smarter solutions
- Support reporting, troubleshoot system issues, and enhance operational processes
- Manage order and inventory transactions on behalf of clients
Key Responsibilities
- Lead integrations when publishers expand services
- Support onboarding and offboarding of client publishers
- Deliver training sessions and maintain clear process documentation
- Troubleshoot consignment ledger and system issues with Credit Control
- Support clients using the Publisher Portal
- Attend client integration meetings and ensure onboarding actions are delivered
- Analyse sales and operational data; produce ad hoc reports for stakeholders
- Monitor service levels and recommend improvements
- Streamline processes to improve efficiency and performance
- Manage inventory transactions, sales reports, purchase orders, and discount updates
- Maintain accurate client records and documentation
- Support client-facing events and liaise with warehouse teams on stock and queries
What Youll Bring
- Strong analytical mindset with excellent attention to detail
- Proven ability to manage multiple priorities and meet deadlines
- Confident communicator with strong stakeholder management skills
- Experience delivering training and supporting system users
- Advanced organisational and problem-solving skills
- Proficiency in Microsoft Excel, Word, and PowerPoint
Essential Requirements
- 2+ years experience in reporting or data analysis
- 2+ years in a client or customer-facing role
- At least 1 year of hands-on MS Excel experience
- Ability to work full-time in a fast-paced, evolving environment
Quality Personnelacting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
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