Voice/Video Infrastructure Engineer (NICE/Zoom)
Infrastructure Engineer (NICE / Zoom) 60000-80000Quant is urgently looking for an Infrastructure Engineer with Nice and Zoom experience to join our high profile client.Our client is a well known broker in the equities space. They are currently building a greenfield trading platform based in equities.You will be responsible for the technical design, planning, and implementation of advanced Zoom Cloud solutions (UCaaS), including the design and deployment of NICE CXOne Contact Centre.As a Senior Engineer you will be part of a highly skilled team. Your responsibilities will include teaching, deploying, managing, and supporting all aspects of the Voice and Video infrastructure used across the globe.The environment is that of Facebook or Google, relaxed open with time to think and make the right decisions. The atmosphere is calm and relaxed with an open dress code. This is a role for techies, those who are motivated by the sharp end of technology and the possibility of making serious money doing something you are passionate about.Key Areas of Responsibility:Voice and Video ArchitectureZoom cloud (UCaaS) telephony and videoNICE CXOne cloud Contact CentreConfiguration, coordination, troubleshooting, and deployment of video conference systemsAbility to gather and troubleshoot issues using log files and network tracesStrong knowledge of SIP, including CUBE/SBCWork with other IT teams, including Security, Network, and Systems engineers, in planning and designing voice and video infrastructure and deploymentsParticipate in client discussions during all phases of developmentProvide direction for Technology Operations teams on current and emerging technologiesRecommend technical standards that include future proposed standards requiringLiaise with customers and vendorsProvide third-level support to IT teamsProvide necessary training and instructions to IT staffWork with ServiceNow managing tickets, completing operational and project-based changesPrepare capacity plans for network, bandwidth utilization, security, and growth or changePrepare capacity plans for Expressways, PRI, bandwidth utilization, security, and growth or changeAssist business units in technology planningEvaluate current and emerging technologies and introduce technical solutions that address business and technical issuesContribute to the Technology Road Map planningParticipate as a team member or work package leader on projects involving all voice, video, and infrastructure changes or projectsContribute to the development and assignment of project budgetsContribute to the planning, installation, and upgrade of network and security platformsInfrastructure Engineers MUST have:Cisco CCIE (Collaboration).A strong understanding of LAN, WAN technologies, including QoS, DNS, DHCP, and firewall fundamentals, is required. Operational and troubleshooting experience with Cisco UCM, UCCx, and Expressway, including WebEx supportRelevant technical certifications such as CompTIA A+, Network+, Security+, Microsoft MCSA/MCSE, Cisco CCNA/CCNP, or VMware VCP (preferred).Extensive experience of working in large-scale telecommunications environments, working with Cloud Telephony and Contact Centre.Expert experience with Voice and Video platforms.Experience with Zoom phone and video provisioning and UCaaS solutions.Experience with NICE CXOne Contact Centre.Experience with ServiceNow.Familiarity with network design (Servers, Firewalls, Protocols, Topologies), TCP/IP protocol suite, ARP, routing, VRF, switching, spanning-tree, network security, QoS, DHCP, DNS, etc., including knowledge of routing protocols such as BGP, EIGRP, OSPF, IGRP, RIP, and Multicast.Understanding of Telephony and Video protocols is mandatory, including voice and video signalling, audio codecs, SIP, PRI/BRI, multicast.I am looking for someone who can grow with the team, in responsibility and/or technological prowess – and make a significant contribution to the products we are developing. In our informal technology team office, we offer a quiet, friendly environment with break-out rooms for planning and discussion.The client offers a bonus to all employees as a result of performance from day 1.My client is based in Central London