Customer Success Manager

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you'll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we've been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide.

• Instructor Relationship Building
• Regular check-ins during active semesters
• Post-semester success reviews and feedback collection
• Multi-semester instructor retention and satisfaction management
• Proactive support for course preparation and execution

• University Expansion & Growth
• Campus relationship development with department heads
• Identification of new instructor prospects within existing universities
• Cross-departmental expansion (business, statistics, analytics programs)
• Academic calendar alignment and semester planning

• Events & Community Building
• On-campus visits and department presentations
• Instructor networking events and best practice sessions
• Academic conference presence and relationship building
• Customer advocacy and reference program management

• Strategic Account Development
• Multi-course instructor portfolio management
• Department-level relationship building and expansion planning
• University partnership development and maintenance
• Success story documentation and case study development

• Success Metrics Focus Areas
• Multi-Semester Retention: Building lasting relationships with instructors across semesters
• Department Expansion: Growing QuantHub usage within existing university accounts
• Instructor Satisfaction: Maintaining strong relationships and positive feedback
• New Instructor Acquisition: Expanding reach within existing university partnerships
• Event Engagement: Building community and maintaining instructor connections

• Bachelor's degree in Business, Education, or related field
• 3+ years customer success or account management experience
• Strong presentation and relationship-building skills
• Experience with CRM systems and account planning
• Willingness to travel for on-campus visits (25-30%)

• Higher education or EdTech industry experience
• Understanding of academic calendars and university operations
• Event planning and marketing experience
• Previous territory management experience

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

• Health, dental, and vision insurance.
• Simple IRA plan with employer matching.
• Generous paid time off and holidays.
• Remote work environment with periodic team retreats.
• Paid gym memberships to support your health and wellness.
• Opportunities to grow within a leading tech startup.