Senior Application Support Analyst

Overview

• Our client, a leading French investment bank, is seeking an IT Application Support Analyst to join the London-based CIT Business Support Team, supporting the Commodities-Indexed Transactions Group (CIT).
• CIT provides liquidity and market-making services across a broad range of global commodity markets, including Base and Precious Metals, Oil, Power and Natural Gas, Coal, Emissions, and Agricultural Commodities.
• The CIT Business Support Team is one of two dedicated CIT IT teams, alongside the CIT Core Development Team. Both teams operate directly on the trading floor and work closely with Front Office users. The primary responsibility of the Business Support Team is to provide front-to-back production support for the CIT platform.
• As part of the team, you will support a global in-house commodities trading platform that underpins key front-to-back business functions, including pricing, risk management, market data distribution, P&L reporting, settlements, physical scheduling, trade confirmations, and regulatory reporting.
• This role requires strong analytical, problem-solving, and communication skills. The successful candidate will interact with a wide range of stakeholders across Trading, Sales, Middle Office, Back Office, Market Risk, Confirmations, and Accounting teams. The ability to quickly gain knowledge across products, systems, and operational processes will be essential.

You will:

• Proactively monitor and maintain the trading platform and associated systems
• Configure and support business-critical applications and infrastructure
• Analyse and resolve production support issues across both technical and functional areas
• Act as a key point of contact for traders, marketers, risk managers, middle office, and other business users
• Log, track, and manage incidents through to resolution
• Liaise closely with the Core Development Team regarding bug fixes, enhancements, and system improvements
• Participate in the first-line support rota, including early shift coverage for overnight batch processing issues and on-call support for evenings and weekends
• Support release management and deployment activities

You should have:

• Understanding of front-to-back trading processes
• Knowledge of commodities trading, P&L, or pricing concepts would be advantageous
• Python or other programming/scripting experience
• Intermediate SQL and relational database knowledge
• Strong understanding of Windows infrastructure and server environments
• Experience with scripting languages such as PowerShell
• Good knowledge of Windows-based environments and production support processes
• French language skills would be beneficial but are not essential.

WHO WE ARE

Our Expertise

We provide high-impact consulting across four key domains:

• Quantitative Finance: Advising on quantitative modelling and financial engineering tailored for Capital Markets and Financial Services.
• Risk Management: Strengthening Risk and Control Frameworks while managing evolving regulatory and compliance requirements.
• Artificial Intelligence: Partnering with Financial Institutions to design, deploy and govern AI-powered innovation - transforming data, processes, and decision-making
• Digital and Technology Transformation: Future-proofing technology landscapes through digital innovation, platform transformation, and intelligent automation

Our Commitment

Built on excellence, collaboration and innovation, Quanteam partners with clients to strengthen resilience, accelerate transformation and build future-ready capabilities.