Desktop Support Engineer

Desktop Support Engineer (SC Cleared)

Location: Gloucester (100% Onsite)

Contract: 6 Months Initially

Start Date: March (ASAP)

Rate: £200 - £220 per day (Inside IR35)

About the Role

Our client is seeking an experienced SC Cleared Desktop Support Engineer to join their team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of their IT systems, supporting end-users, and maintaining technical excellence across the organisation.

You will be responsible for diagnosing and resolving technical issues, supporting Windows 10/Microsoft Managed Desktop environments, and assisting with IT infrastructure tasks to minimise downtime and enhance productivity.

Key Responsibilities

Technical Support & Issue Resolution

• Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices.
• Manage incident queues and ensure timely response to reactive and proactive incidents.
• Provide support to standard users and VIP stakeholders.
• Perform Active Directory tasks including group management, account unlocks, and password resets.

Device & Asset Management

• Build and deploy laptops/desktops using approved images (MMD environment).
• Manage antivirus tools (Defender / McAfee).
• Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement.
• Maintain accurate asset and configuration data.

User-Facing Support

• Provide Tech-Bar support for end-user queries.
• Monitor phones, emails, and Teams channels for incoming incidents.
• Support training/meeting room equipment and loan device management.
• Assist with conference room device support and cloud printing services.

Documentation & Collaboration

• Create and maintain technical documentation, reports, and user guides.
• Liaise with offshore teams, senior stakeholders, and business partners.
• Ensure excellent communication across all functional teams.

Required Skills & Experience

• Strong troubleshooting experience with Windows 10 operating systems.
• Experience in Microsoft Managed Desktop (MMD) environments.
• Ability to install/configure Starlink satellite network devices (desirable).
• Intune administration understanding and basic virtualisation awareness.
• Ability to configure iPhones/iPads and manage user lifecycle tasks via Azure Portal.
• Experience supporting Office Apps, SharePoint, Teams admin (L1 level).
• Excellent communication, multitasking, and customer service skills.
• Strong problem-solving and root cause analysis abilities.
• Self-motivated, proactive, and able to work independently.
• ITIL knowledge or certification preferred.

Additional Requirements

• Must be SC Cleared.
• Flexibility to travel between local sites if/when required.

If you are SC cleared and have the relevant skills and experience, please apply promptly to be considered.