EUC Support Specialist

EUC Support Specialist - SC Cleared

Hybrid (3 days onsite) – Wokingham (with travel to Reading & West Midlands)

6-Month Contract

Inside IR35 – £315 to £335 per day

Start: ASAP

Overview

We are seeking an experienced EUC Support Specialist to join a dynamic IT team supporting a complex and secure enterprise environment. This is a hands-on role delivering high-quality end-user support across multiple sites, ensuring users have reliable, secure, and efficient access to technology.

You’ll play a key role in maintaining operational stability while contributing to continuous improvement and supporting ongoing technology change.

Key Responsibilities

• Provide 1st line technical support for laptops, desktops, mobile devices, peripherals, printers, and meeting room tech
• Diagnose and resolve issues across operating systems, applications, collaboration tools, authentication, and connectivity
• Manage service requests including device provisioning, onboarding/offboarding, software installs, and hardware refresh
• Deliver support via desk-side, walk-up, remote, phone, chat, and ticketing systems
• Maintain accurate records within the ITSM platform (incidents, requests, assets, documentation)
• Escalate complex issues while maintaining ownership and communication
• Support endpoint builds, imaging, patching, encryption, and software deployment
• Assist with Microsoft 365 and workplace technology support (VPN, browsers, collaboration tools, etc.)
• Identify trends in recurring issues and support problem management and continuous improvement
• Participate in projects, rollouts, and new service transitions
• Maintain asset inventory and stock control
• Produce technical documentation and user guidance
• Promote and enforce security best practices

Essential Skills & Experience

• Strong experience supporting Windows environments and enterprise desktop technologies
• Knowledge of Microsoft 365, collaboration tools, and productivity applications
• Familiarity with endpoint management, patching, imaging, and deployment tools
• Understanding of Active Directory / Entra ID, group policy, and access management
• Knowledge of network fundamentals (DNS, DHCP, VPN, Wi-Fi, LAN)
• Experience using ITSM and asset management systems
• Awareness of endpoint security (encryption, antivirus, compliance)

Desirable Skills

• Background in EUC / desktop support / service desk within large organisations
• Experience supporting diverse user environments (office, remote, mobile)
• Knowledge of ITIL or IT service management frameworks
• Experience in secure or regulated environments
• Basic scripting or automation skills
• Relevant certifications (ITIL, Microsoft, Endpoint Management, etc.)

What We’re Looking For

• Strong customer focus with excellent communication skills
• Calm under pressure with a structured troubleshooting approach
• Ability to prioritise competing demands in a fast-paced environment
• High attention to detail and commitment to process and compliance
• Collaborative mindset with a drive for continuous improvement
• Applicants must have active SC clearance

Apply Now

If you’re an experienced EUC professional ready to step into a fast-moving, enterprise-level environment, we’d love to hear from you.