Service Desk Analyst

Exciting opportunity for the role of Service Desk, Request Managment Analyst

Location: Warrington, UK

Contract Duration: 6 Months

IR35 Status: Inside IR35

Clearance Required: SC Cleared (Essential)

Shift Pattern: 24x7x365 rotational shifts including weekends and nights

Role Overview

The IT Service Desk and Request Management Analyst will act as the first point of contact for technical support across applications, systems, hardware, and infrastructure services. The role involves troubleshooting, incident management, request handling, escalation management, SLA adherence, and customer support within a fast-paced enterprise environment.

Essential Skills & Experience

• Active SC Clearance
• Previous Service Desk / Infrastructure Support experience
• Strong troubleshooting and incident management skills
• Experience with ITSM tools and ticketing systems
• Knowledge of:
• MS Office
• Skype for Business
• Enterprise applications
• Hardware support
• Printer support
• Strong communication and customer service skills
• Experience working in fast-paced client-facing environments
• SLA management experience
• Willingness to work rotational shifts