eCommerce Coordinator

Quest Search and Selection is on the lookout for a digitally driven and enthusiastic eCommerce Coordinator to join their dynamic digital team. This is a great chance to contribute to a mission-led business, helping deliver a smooth and engaging online experience to a loyal and growing customer base.

The company is excited to be collaborating with a rapidly expanding British brand leading the way in premium living and sustainability.

Role and Responsibilities of this eCommerce coordinator role-

• Oversee daily operations of the eCommerce site, ensuring product listings, content, and merchandising are accurate and aligned with brand guidelines.
• Track and analyse key performance metrics such as conversion rates, average order value, and website traffic to support strategic trading decisions.
• Collaborate closely with design and marketing teams to update seasonal content, manage product uploads, and optimise website content using Magento.
• Craft compelling, SEO-friendly product descriptions that reflect the brand’s tone and enhance visibility.
• Coordinate with operations and customer service teams to manage stock levels and ensure a smooth customer experience.
• Contribute to the execution of the CRO and UX improvement roadmap, supporting initiatives to boost conversion and enhance user journeys.
• Stay updated on competitor activity and use tools like Google Analytics to offer insights that refine digital strategy and content.

Qualifications required for this eCommerce coordinator role-

• 1-2 years of experience in a similar eCommerce or trading role, preferably in a direct-to-consumer (B2C) setting.
• Strong commercial awareness and understanding of online customer behavior and performance indicators.
• Excellent attention to detail, with strong communication and organisational skills.
• A proactive team player with a growth mindset and interest in digital trends.
• Comfortable using Magento (or similar CMS) and confident with tools like Google Analytics.
• Bonus points for SEO knowledge and/or content merchandising experience.

Benefits of this eCommerce coordinator role-

• Discount on products, treatments and dining.
• Paid Volunteering Day
• Private Healthcare
• Pension Contributions
• Life Assurance
• Mental Health Support