Salesforce Administrator

Expect the best. Experience Better.

For the world's most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It's the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients' lives to unparalleled heights through meticulous attention to detail.

As the world's leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Our mission:

We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

Our personality:

Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.

Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.

Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

Our values:

Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.

Attention to detail: We know it's the smallest touches that make the biggest difference. That's why we're committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.

Member-first and client-focused: Our members and clients are our raison d'être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.

Pursuit of perfection: We know all our clients expect nothing but the best. That's why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition.

Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.

Job summary:

Quintessentially is seeking an experienced Salesforce Administrator. You will be working in a tight-knit agile team to develop, maintain and improve our Salesforce platform. This role is part of the wider technology team and report to the Salesforce Product Manager.

We have been using Salesforce as our CRM since 2008. You can read more about how Quintessentially uses Salesforce here: We are using Salesforce Service Cloud with elements of Sales Cloud, as well as Experience Cloud and Marketing Cloud.

Main duties & responsibilities:

• Work with stakeholders and Tech Ops team to scope, design, document and deliver efficient, scalable solutions.
• Maintain user accounts, roles, profiles, sharing, assignment rules and permission sets.
• Provide support and guidance to a Junior Salesforce Administrator (not direct report).
• Document functional and technical processes and procedures.
• Attend regular team/project meetings as required.
• Maintain and implement third-party integrations.
• Complete regular internal system audits and prepare for planned Salesforce releases.
• Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently.
• Collaborate with users and development team to test and verify solutions through User Acceptance Testing.

Requirements:

• 4+ years of experience as a Salesforce Administrator, using Sales Cloud, Service Cloud and Experience Cloud. Marketing Cloud is a plus.
• Good problem-solving abilities and a proactive approach to identifying and resolving issues.
• Excellent communication skills to engage with technical and non-technical users.
• Certified Salesforce Administrator (ADM 201) is a must, with other certifications being desirable.
• Experience adhering to PCI DSS and GDPR compliance requirements.
• Comfortable building complex Flows. Visualforce/Apex is a plus.
• Experience with data migration tools such as Data Loader, including proficiency in SOQL.
• Ability to create reports and dashboards.
• Excellent communication and stakeholder management skills.
• Advanced formula and Excel skills.
• Willingness to learn and develop new skills.
• Knowledge of basic HTML. CSS is a plus.

Hours of work:

Contractual hours are from 0900 to 1730 Monday to Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

Requirement to be on call outside working hours in case of service-related emergency.