Junior Application Support Analyst

Main Responsibilities:Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

· Manage and resolve incident tickets assigned by the support desk to the Software support team

· Provide regular updates to users and end-to-end ownership of assigned incidents through to closure

· Provide support for major incidents providing root cause analysis

· Contribute to system improvements by reviewing current practices and helping to suggest modifications

· Help with the testing and documentation of new software and processes

· Assist in recommending controls by identifying issues and helping to write basic improved procedures

· Maintain and update system configuration documentation as directed

Skills:

Strong analytical and problem-solving abilities

Strong documentation skills

Ability to work with all areas of the business and communicate at all levels

Excellent communication skills and the ability to work in a team-oriented environment.

Desirable Experience:

Some formal IT Service Desk knowledge and skills

Ideally will have worked in a retail environment

Ideally have experience of supporting one of following areas: EPOS, Customer Order Management, Warehousing, financial and ERP