Project Manager
Project Manager – Operations Transformation (Contract) | Payments Technology | Hybrid, UK/Ireland
We're partnering confidentially with a fast-growing global payments technology business on a critical Operations Transformation programme - moving core operations from a 3rd-party-run model onto a company-owned cloud operating model.
This is a delivery-focused contract role, not a governance/PMO-tracking role. You'll own getting every migrated service safely and evidentially into live support.
What you'll do:
- Drive the target operating model, support model and operational ownership transition
- Define and secure sign-off of Service Acceptance Criteria (SAC) and Operational Acceptance Criteria (OAC) - no service goes live without evidenced acceptance
- Build and run Early Life Support / hypercare - rota, entry/exit criteria, defect triage - and control the exit into steady-state BAU
- Coordinate across Operations, Engineering, Cloud Platform, Security, Finance/FinOps, vendors and migration partners
- Own operational transformation RAID and readiness tracking, surfacing risks before they become go-live problems
What we're looking for:
- Proven PM experience in operations transformation, service transition, ITSM, cloud operations or managed service transition
- Deep hands-on service transition experience, including MSP transition-in and transition-out
- ITIL qualification (Service Transition or lifecycle) or clearly demonstrable equivalent
- Experience delivering operational readiness on major tech/cloud migration programmes
- Payments, regulated, or 24/7 critical-service environment experience is a strong plus
The details:
- 12-month contract (initial 6-month term) | Outside IR35
- Hybrid — 1 day/week onsite, UK/Ireland
- Full-time, Monday–Friday