IT Application Support Analyst
IT Applications Support Analyst
Circa £35k per annum
Southampton (Hybrid)
Permanent
Your New Role
Our client is a highly respected law firm operating within the professional services sector, seeking an experienced IT Applications Support Engineer to join their established Information Technology team. This role plays a critical part in supporting and optimising the firm’s core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems.
You will provide second and third line support across business-critical legal applications, acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements.
Working closely with Service Desk, Infrastructure teams, third-party vendors, and senior legal stakeholders, you will investigate and resolve complex incidents, analyse system performance and database behavior, and proactively identify opportunities for improvement. You will play a key role in ensuring systems operate securely, efficiently, and in compliance with regulatory standards within a highly regulated legal environment.
Ensuring Your Success
To succeed in this role, you will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter-centric legal workflows is essential.
Experience supporting integrations with Microsoft 365 is required, alongside strong analytical and problem-solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases.
Knowledge of ITIL-based incident, problem, and change management processes is advantageous. Strong communication skills are essential, with the ability to translate technical issues into clear, business-friendly language for fee earners and senior stakeholders. A proactive mindset, strong attention to detail, and the ability to manage multiple priorities independently are key to thriving in this role.
In Return
In return, you will join a forward-thinking and collaborative IT team within a respected legal organisation, where technology plays a central role in driving operational excellence. Alongside a competitive salary and comprehensive benefits package, you will have the opportunity to contribute to meaningful system improvements, influence platform strategy, and support a high-performing professional services environment.