IT Helpdesk Technician

IT Helpdesk Technician (Part-Time, On-Site – 3 Days per Week)

Location: UK (Exact site TBC)

Start: ASAP – before Christmas preferred, but flexible for the right person

Engagement: Long-term contract, Time & Materials

A growing global tech company is expanding its EMEA operations and is looking for an on-site IT Helpdesk Technician to support their regional team. You’ll work closely with the EMEA IT Manager, acting as the go-to person for day-to-day support across a fully Mac-based environment.

What You’ll Be Doing

• Providing 1st-line (and light 2nd-line) technical support
• Supporting users both on-site and remotely across EMEA
• Handling daily tickets and delivering reliable, high-quality customer service
• Troubleshooting issues across core SaaS tools
• Being the face of IT on-site and keeping things running smoothly

Key Skills Required

Critical:

• Strong, hands-on MacOS support experience
• Excellent written and verbal communication
• 2+ years working in IT support
• Confident supporting both on-site users and remote teams internationally

Technical Exposure To:

• Google Workspace
• Jira
• Slack
• Okta
• Zoom
• General SaaS troubleshooting
• Basic cyber security tools / principles

Nice to Have:

• Network+ (or equivalent networking knowledge)