Level 2 IT Support Engineer

Role: L2 IT Support Engineer – 6 Week Contract

Location: Croydon (on-site)

Start: ASAP

Rate: Circa £200/day (Outside IR35)

Enhaced DBS Certificate

Overview:

We’re looking for an experienced L2 IT Support Engineer to provide short-term backfill in Croydon. You’ll be responsible for maintaining and supporting all IT services across the school environment, ensuring uptime, safeguarding and security for staff and pupils.

Key Responsibilities:

• Maintain and support all IT services, systems, and devices (local & remote)
• Ensure secure access and data backup in line with school requirements
• Prioritise safe use of IT for students, working closely with safeguarding team
• Proactively monitor and maintain the IT network, troubleshooting issues
• Manage and resolve tickets via the service desk, providing in-person support where needed
• Escalate problems to third parties when required
• Oversee installation, configuration, and administration of users and devices
• Maintain IT asset register and documentation
• Carry out routine maintenance of classroom IT to minimise teaching disruption
• Monitor IT systems for viruses, malfunctions, and errors
• Collaborate with inTEC Education and other service providers on ongoing projects

Skills & Experience (Essential):

• 3+ years in IT support, with at least 1 year in a senior role
• Strong knowledge of Windows and Mac OS
• Microsoft administration (Windows Server, O365, Azure, Intune, Entra ID)
• Networking: DHCP, DNS, TCP/IP, VLANs, switching, wireless
• Strong knowledge of Microsoft applications
• Enhanced DBS (mandatory)

Desirable:

• IT certifications
• MIS systems experience (e.g. SIMS)
• Previous school/education sector experience
• Experience with SaaS/cloud support
• Knowledge of safeguarding in IT (web/email security)