IT Apprenticeship
Are you passionate about technology and eager to start a meaningful career in IT? RAND Europe is looking for an enthusiastic IT Support Apprentice to join their Cambridge-based team and provide first-class technical support while developing your skills across a broad range of IT systems.
Role
- Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms
- Collaborating with second-line support on complex troubleshooting and issue resolution
- Diagnosing and resolving basic network connectivity issues, escalating where needed
- Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment
- Participating in security training and supporting the enforcement of internal IT security policies
- Communicating clearly with team members and end users to ensure effective support and issue tracking
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Possible fulltime positon within the business and progression onto a Level 4 programme
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd June 2025
- Start Date
- Monday, 30th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
RAND EUROPE COMMUNITY INTEREST COMPANY
As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.
- Company
- RAND EUROPE COMMUNITY INTEREST COMPANY
- Location
- Eastbrook, Shaftesbury Road, Cambridge, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,000 a year
- Posted
- Company
- RAND EUROPE COMMUNITY INTEREST COMPANY
- Location
- Eastbrook, Shaftesbury Road, Cambridge, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £21,000 a year
- Posted