Service Desk Operator

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM)Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years Right to Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role.

Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk, and are now looking to step into the world of ICT support.

Key Responsibilities

• Manage a high volume of incoming calls, live chats, and self-service portal requests.
• Deliver excellent customer service while troubleshooting or triaging basic ICT issues.
• Log, categorize, and assign service tickets using internal systems.
• Work closely with ICT teams to ensure timely issue resolution.
• Follow a rotating shift pattern between 8:00 AM and 5:00 PM, Monday to Friday.

What We’re Looking For

• Experience in a service desk or help desk role, in any fast-paced industry (e.g., IT, utilities, retail, banking, hospitality).
• Proven ability to manage high volumes of queries while effectively prioritising tasks.
• Excellent interpersonal and communication skills.
• Willingness to learn and develop in a technical support environment.
• Able to perform under pressure in a fast-paced setting.
• Must have lived in the UK for the past 3 years to meet security vetting requirements.
• Right to work in the UK - visa sponsorship is not available.

What You’ll Get

• A 12+ month contract with stable weekday hours.
• Hands-on exposure to ICT service operations.
• Training and support from experienced ICT professionals.
• Hybrid working options considered after the first 3 months.
• A great entry point for building a career in technical support or ICT operations.

Sound like a fit? Apply now to join a busy, friendly, and professional ICT team that values great service and continuous improvement.