Customer Service Tech- Savvy Apprentice
We are a fast-growing tech business who help small businesses streamline daily operations, save time & grow. We are looking for a proactive, tech-savvy problem solver to join our growing team of go-to experts for our platforms, assisting users with queries, guiding them through our software via phone, email, social media, and live chat.
Role
We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow
efficiently.
We are looking for a proactive, tech-savvy problem solver to join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat.
What you'll be doing:
- Provide expert, empathetic troubleshooting via live chat, email, phone, and our dedicated Facebook user communities
- Maintain accurate records of customer interactions using the customer relationship management tools
- Diagnose customer issues by investigating front-end software behaviour, replication steps, and escalating verified bugs to the engineering team
- Write clear, helpful documentation, FAQs, and troubleshooting guides for both internal training and external customer self-service
- Identify common user friction points and actively contribute ideas to improve our internal support processes as we scale
Training
Customer Service Practitioner Level 2.
The apprentice will have a monthly group training session (this could be in-person or online) and a monthly 1-1 training and review meeting with their Training Consultant.
We are a growing team that values shipping great work over sitting in endless meetings. We offer a clear, structured growth path during and after your apprenticeship, with opportunities to take ownership of support functions, transition into permanent support roles, or branch deeper into product development and technical pathways.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- WEST BERKSHIRE TRAINING CONSORTIUM
- Working Week
- Monday - Friday, 08:30 - 17:00 (40-hours per week plus lunch breaks), including time with our training provider
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Sunday, 2nd August 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Patience
- Good level of written English.
- Motivated
- Reliable
- Empathetic
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)