IT SUPPORT TECHNICIAN APPRENTICE
We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally.
Role
We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:
- ServiceDesk - monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company/IT policies and procedures
- Remote support to end users to troubleshoot and resolve issues
- Building new laptops to company standard image/profile
- Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
- Provide software installations and updates, following global software standards
- Identity and access management - troubleshoot user account issues and modifications in line with security requirements
- Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues
Your key responsibilities will be:
- Resolution of ServiceDesk tickets within agreed SLAs
- First line support for office-based employees
- Remote support for field-based employees
- Maintaining Company standards for software / application deployments
- Assist in the procurement of IT equipment in line with Company standards
- Advising the user community on correct and secure usage of IT equipment and systems
- Ensuring security measures for IT systems are monitored and maintained
- Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner
Skills Required (desirable, not essential):
- Remote Employee Support
- Windows Desktop/Server Administration
- Microsoft Entra and Group Policy Management
- Windows Imaging Administration and Management (InTune and Autopilot)
- Software Automation, Deployment and Patching
- Office 365/Azure AD Administration
- Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
- Basic hardware repair (laptop/desktops)
Essential:
- As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
- Ability to communicate clearly and effectively with the end-user community
- Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
- Basic familiarity with IT hardware and software, security standards and networking protocols
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Information Communication Technician Level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information Communication qualification
- Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
- Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday to Friday 9am to 5pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 5th April 2026
- Start Date
- Saturday, 25th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Physical fitness
Qualifications
- English GCSE, grade Grade C/4 + (Essential)
- Maths GCSE, grade Grade C/4 + (Essential)
About the Employer
RAYNER INTRAOCULAR LENSES LIMITED
Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Our full range of ophthalmic solutions are designed to provide surgeons and patients with the best visual outcomes.