Network Technician Apprentice
Are you looking to secure an apprenticeship where you will be exposed to all areas of IT and digital functions across the organisation? Do you possess a flair for technology and view yourself as an excellent communicator? If this is you, this may be just the opportunity you are looking for!
Role
- Act as the initial point of contact for clients experiencing technical issues
- Provide timely and professional assistance to users via phone, email, or chat
- Diagnose and troubleshoot hardware and software issues
Clearly and concisely document technical issues and resolutions in our ticketing system - Maintain excellent communication with clients, keeping them informed of the status and progress of their support requests
- Provide step-by-step guidance to clients for issue resolution when applicable
- Escalate complex technical issues to 2nd Line Support or relevant 3rd Line technical teams, providing detailed information to facilitate swift resolution
- Conduct basic user training to help clients optimise their use of systems and prevent recurring issues
- Contribute to the development and maintenance of knowledge base articles and documentation to assist resolution of common issues.
Training
- Level 3 Information Communications Technician Apprenticeship Standard qualification
- Mixture of both remote and face-to-face training
Potential to progress into a full-time position within the business.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday-Friday 9am-5pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
Qualifications
- English GCSE or equivalent, grade 9-4 (C-A*) (Essential)
- Maths GCSE or equivalent, grade 9-4 (C-A*) (Essential)
About the Employer
RDS GLOBAL LTD
RDS provides managed services to multi-site, multi-user businesses, specialising in the automotive, construction, education, and professional services sectors. A large portion of our customers have been with us for over a decade and some have been with us since the beginning (20+ years). Our industry-leading support and customer experience are underpinned by our core values of integrity, transparency, and reliability.
- Company
- RDS GLOBAL LTD
- Location
- CENTURY HOUSE, ST. JAMES COURT, FRIAR GATE, DERBY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- RDS GLOBAL LTD
- Location
- CENTURY HOUSE, ST. JAMES COURT, FRIAR GATE, DERBY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted