Customer Success & Support Specialist

Our client, a fast-growing, marketing agency  based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion.

The successful Customer Success & Support Specialist will be someone who:

• Has 1–2 years of experience in software support, client services, or training roles
• Communicates confidently and builds strong, lasting relationships with clients
• Is methodical, detail-focused, and enjoys solving problems efficiently
• Has a genuine passion for travel, hospitality, and luxury experiences
• Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment

In this role, the Customer Success & Support Specialist will be responsible for:

• Delivering outstanding support to clients using the company’s hospitality software solutions
• Managing and resolving support tickets promptly while following best practice procedures
• Installing, updating, and troubleshooting software, assisting clients with technical challenges
• Producing guides, tutorials, and knowledgebase content to help clients and internal teams
• Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations

Our client is offering the successful candidate a salary in the region of up to £30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don’t miss your chance to join a company that values culture, innovation, and growth.

RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. 

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