Desktop Support Specialist

Red are partnered with a global consultancy who are looking for a Desktop support engineer on a long term engagement.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

location: 5 days onsite in Slough

Rate: £150-£175 per day inside IR35

Length: 12 months

About the Role

This role involves providing desktop support services and managing IT Service Management operations primarily in End User Computing.

Responsibilities

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Network understanding & troubleshooting skills.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MSTeams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to troubleshoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in a positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
• Should have experience in managing/maintaining/tracking of Asset Inventory.
• Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops.
• Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed.
• Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and policies.
• Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archiving.
• Software installations.

Required Skills

• Experience in managing IT Service Management operations.
• Strong understanding of Desktop Support technology areas.
• Excellent troubleshooting skills.
• Experience with SCCM/Ivanti/Intune.
• Strong communication skills.