Technical Author / Writer - Okta & Entra Security

✍️ Technical Author / Writer – Okta & Entra Security

📍 UK - REMOTE

🕒 Type: Contract

🗓️ Start Date: ASAP

We’re looking for a Technical Author / Writer with strong Okta, Entra, and security documentation experience to support and enhance a suite of service and support documents for enterprise systems.

You’ll be responsible for analysing, updating, and creating high-quality technical documentation across multiple security platforms — ensuring clarity, accuracy, and consistency in all materials.

🔧 Key Responsibilities

• Create, update, and review Okta and Entra documentation across multiple SaaS applications.
• Develop and maintain:
• • Knowledge Articles (KAs) – for Okta, Entra, and Service Desk
• • Service Overviews (SOs)
• • Technical Run Manuals (TRMs)
• • Technical Recovery Action Plans (TRAPs)
• Ensure documentation meets organisational standards for accuracy and accessibility.
• Support ServiceNow operations by analysing and submitting documentation-related requests.
• Validate and manage Okta User Groups , and assist with creating Entra User Groups where required.
• Collaborate with security, service desk, and engineering teams to maintain up-to-date information.

🎯 Skills & Experience

• Proven experience as a Technical Author / Technical Writer within IT or cybersecurity environments.
• Strong understanding of Okta , Microsoft Entra , and identity management solutions.
• Familiarity with ServiceNow workflows and documentation management.
• Excellent attention to detail and ability to convey complex technical information clearly.
• Strong communication and collaboration skills, with experience working in cross-functional teams.

If you would like immediate consideration, please send me an updated CV/contact details to jcaria@redglobal.com so we can discuss further or reach out to me through LinkedIn.