IT Support Apprentice

• Manage own workload through the allocation of calls via the helpdesk
• Provide day to day IT Support for the local academy
• To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
• To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
• To ensure technical assistance is provided at extra-curricular events
• Manage printing resources across the Academy
• Maintain user accounts including creation of new user accounts where appropriate.
• Assign staff and pupil passwords
• Provide support to the Academy in its use of media, from recording classes and events through the editing process.
• Maintain inventories, asset and security mark ICT equipment
• Support evening events at the Academy
• Appropriately escalate issues to the Senior ICT Technician or ICT
• Cluster Network Manager regarding security and potential risks to the Academy systems
   

To take responsibility for the successful delivery of hardware-related tasks:

• Administration of the ICT Equipment Loan system.
• Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
• Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
• Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
• Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
• Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
• Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
• Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including

• Communication skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English and maths GCSE, grade C / 4 or Level 2 equivalent (Essential)