Apprentice 1st Line Technical Support Consultant
As an Apprentice 1st Line Technical Support Consultant, you will learn how to provide high-quality IT support as the first point of contact for users.
Role
As an Apprentice 1st Line Technical Support Consultant, you will learn how to provide high-quality IT support as the first point of contact for users. You will work under the guidance of experienced team members to develop your technical knowledge, troubleshooting skills and confidence in customer service.
This apprenticeship will give you hands-on experience across core IT support functions while also supporting you through formal training and certification.
Tasks
With supervision and ongoing coaching, you will:
- Handle incoming support tickets and learn how to triage common issues (hardware, software, login problems).
- Assist in basic troubleshooting for Windows 11 and Microsoft 365 applications.
- Learn how to support Active Directory and Azure AD login queries.
- Support users with Citrix Workspace access and navigation.
- Help track and understand email flow, quarantined emails, and learn how to educate users on phishing and email safety.
- Help create user accounts and mailboxes, and become familiar with software deployment tools.
- Perform basic network and hardware checks with guidance.
- Log and update tickets with clear, simple notes, following company processes.
- Contribute to documentation as you learn more about systems and procedures.
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9;00am - 5:30pm) Shifts TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th April 2026
- Start Date
- Monday, 27th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Positive attitude
- Motivated
- Passion for ICT
- Hardware and software
- Troubleshooting
- Office 365
- IT Support
- Excellent time management
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)