IT Helpdesk Apprentice
This is a hands-on apprenticeship where you’ll gain real-world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.
Role
Key Responsibilities:
- Handling incoming support calls and emails
- Logging and managing tickets within the helpdesk system
- Prioritising and troubleshooting IT issues through to resolution
- Escalating complex problems when required
- Occasionally visiting client sites to provide on-site support
You’ll gain experience in areas such as:
- IT support and troubleshooting
- Networking and systems maintenance
- Cybersecurity and data protection
- Software installation and upgrades
- Customer communication and service delivery
Training
You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College.
Your training will include:
- A Level 3 qualification (equivalent to A-levels)
- On-the-job learning and mentoring
- One day per week dedicated to study (Blended - college and online)
- End-point assessment and portfolio development
Opportunity for a permanent role upon completion.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
- Working Week
- Monday–Friday, 9:00am–5:00pm (37 hours per week, including one day of study).
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Sunday, 17th May 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4 and above (Essential)
- Maths GCSE, grade 4 and above (Essential)
About the Employer
REFRESH SUPPORT LIMITED
We specialise in supporting small to medium-sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology.