Apprentice IT Support

Our client are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software.

Their field service management software provides a comprehensive Call Logging and Service Management package.The service management software also provides communication with your engineers in the field using Smartphone, Tablet or Laptop devices, speeding up paperwork and reducing time delays and costs. You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training.

This apprenticeship will help you to gain the relevant knowledge, skills, and behaviors to support their products and services. You will learn how to implement and support their software using many industry standard tools and software. You will receive regular training to maintain a good knowledge and understanding of the technologies and services that they provide.

As an IT Support Apprentice your responsibilities will include:

• Provide telephone, email, and remote login support for the product
• Speaking to customers on a daily basis to help with their issues and queries.
• Working within a help desk enviroment and dealing with various issues, queries and faults. No day will be the same.
• Implement the software and set up data and reports as required for each customer.
• Carry out testing of the software when required prior to releases.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

• Maths and English GCSE GCSE, grade Grade 4/C or above. (Essential)