Junior IT Support Assistant Apprentice
We are looking for a diligent and punctual Junior IT Support Assistant with good problem-solving and customer service skills. The successful candidate will be willing to learn and develop through practical experience in the office, at home and on client sites.
Role
The role will support day-to-day help desk activities, IT projects, and the management of monitoring and security systems.
Key Responsibilities:
- Assist with Level 1 help desk issues
- Provide workstation support and application/software support
- Assist with IT projects
- Assist with the management of monitoring and security systems
- Provide helpful and professional customer service when supporting users and clients
Training
Information Communications Technician Level 3:
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- The role offers long term security and the opportunity to progress into a permanent position with potential promotion to Junior Consultant upon passing the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Sunday, 16th August 2026
- Start Date
- Friday, 21st August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade A*-C/ 9-4 (Essential)
- Maths GCSE, grade A*-C/9-4 or equivalent (Essential)
About the Employer
REMOTE IT RESCUE LTD
Remote IT Rescue is a professional IT support company providing reliable remote and onsite technical solutions for individuals and businesses. We help customers resolve IT issues, improve system performance, and keep their technology running smoothly through expert support and tailored solutions.