Helpdesk Operative

Job Title: Faultline Helpdesk Operative
Location: Unit 3 Viewpoint, Gatwick Airport Industrial Estate, Lowfield Heath, Crawley, RH11 0PB
Company: CBRE Managed Services Limited
Contract Type: Temporary
Start Date: 1 July 2025
End Date: 30 September 2025
Working Hours: 07:00 to 19:00 (full-time, 40 hours per week)
Pay Rate: £16.35 per hour (umbrella)
CV Required: Yes

CBRE Managed Services is looking for a Faultline Helpdesk Operative to join their team on a temporary basis, providing crucial support at their Gatwick & Regions site. This role is ideal for someone with excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Receive, log, and respond to incoming calls and emails related to facilities faults and issues

• Accurately input data into the helpdesk system and assign tasks to relevant teams or engineers

• Monitor and update fault progress, ensuring timely resolution and communication with stakeholders

• Liaise with internal and external teams to coordinate follow-ups and maintain service levels

• Support administrative and reporting tasks related to fault management

Requirements:

• Previous experience in a helpdesk, customer service, or facilities support role

• Strong IT and data entry skills

• Excellent verbal and written communication skills

• Ability to stay calm under pressure and prioritise effectively

• Reliable and punctual

Additional Information:

• Full-time role: 40 hours per week

• CV submission is required for application

To apply, please send your CV to (url removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy.