Client and Consultant Operations Specialist

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth and pave the way for long-term success through bold innovation and fearless collaboration.

What you will work on

• Prepare and track standard Consultant legal documentation, and partner with HR & Legal team as needed.
• Create and manage Client engagements in multiple tools including 3rd party vendor management systems.
• Prepare and track standard Client legal documentation, and partner with Legal team as needed.
• Generate and compile financial reports requiring use of an internal enterprise system, Salesforce, Smartsheet, and Excel.
• Communicate and partner with sales team members to support clients.
• Prepare budget tracking and revenue forecasting reports.
• Manage special administrative projects with direction from the Regional Director. Examples include: preparing Client statistics, light analysis, and database code updates.
• Maintain front office and SOX controls through continuous weekly and monthly audits.
• Track Client invoices and partner with corporate teams to ensure accurate and timely billing and payments using various communication tools.
• Work with multiple systems to maintain data integrity.
• Collaborating and supporting Talent, Talent Enablement, HR, and other business units throughout the company to ensure that our consultants have a rewarding employment experience.
• Maintain front office and SOX controls through continuous weekly and monthly audits.
• Monitoring and working with Consultants and HR to ensure completion of any client or company required background screenings and reference checks.
• Partnering with Talent to provide and conduct an efficient on-boarding experience for consultants.
• Processing consultant employment paperwork, and records associated with employment status and end of engagement in multiple systems across RGP’s multiple business entities in Europe.
• Coordinating asset (laptop) delivery and retrieval as appropriate or required for specific projects.
• Communicating and partnering with Talent team and HR business partner to resolve consultant issues.
• Striving to enhance the consultant experience and contributing to goals for increased retention, engagement extensions, and rapid redeployment.

What you will bring

• Accountability for being a model in a customer-service oriented environment; excellent verbal and written communication skills in a professional services environment.
• Ability to work independently, follow procedures and pay careful attention to detail in a fast paced, fluid environment.
• Enterprise, cross-functional understanding, and awareness; independently study areas of work to increase proficiency.
• Proficient using word processing, presentation building, and Office 365. Familiarity with relational databases, SharePoint and ATS or WMS experience a plus.
• Make recommendations and decisions based on independent analysis, reasoning, and judgment.

What you can expect

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

Specialists understand the connection between their function and the expectations and goals of the company. They are proficient in completion of tasks and contract management, ensure compliance with company standards and procedures, and identify problems in operations processes and work to resolve them in a timely manner.These team members help maintain clear and accurate operations documents / procedures for reference purposes, and consistently propose solutions when gaps are identified. They provide direction and guidance to internal teams to achieve performance targets and set an example for building strong relationships with business partners through regular meetings and professional communication.

Specialists are comfortable communicating with partners at various levels within RGP and with clients, including executives.Specialists assist with performing research to address errors and improve processes. They display a high level of process knowledge and business acumen leveraged to build and model positive partnerships.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently with RGP.

EQUAL OPPORTUNITY EMPLOYER

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.