Field Engineer Apprentice
Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.
Role
The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.
- Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
- Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
- Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
Training
This will be block release at Shrewsbury College. The apprenticeships will be based nationally but travel for this block release is essential, as will spending time at our Training Facilities at Ricoh Products Ltd in Telford.
Training will be monthly, with up to 5 nights spent away from home at company funded accomodation.
Field Service Engineer (substantive).
Then may specialise in one of our product lines (eg Ricoh Graphic Communications) OR take a Leadership track if desired.
- Apprenticeship Standard
- Mechatronics maintenance technician (level 3)
- Training Provider
- SHREWSBURY COLLEGE
- Working Week
- Working weeks will be dependent on customer needs for the particular area. Working hours are between 8.00am and 6.00pm, for 37.5 hours per week. There may be the possibility of overtime, depending on geography.
- Expected Duration
- 3 Years 6 Months
- Positions Available
- 8
- Closing Date
- Wednesday, 29th July 2026
- Start Date
- Monday, 5th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- Mathematics GCSE, grade 4 or above (Desired)