Technician Apprentice (Riviera Networks)

Your role will be working as part of the service desk team to identify and rectify customer issues in a timely manner.

Role

  • Resolving technical issues
  • Provision of new services
  • Configuration of new hardware
  • Managing cloud platforms
  • Engaging with our customers via the phone and email

Training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Marketing and AI Executive and Certified Digital Marketing Professional by DMI, with training in how to:

  • Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication
  • Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies
  • Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives
  • Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement
  • Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making
  • The role offers long term security and the opportunity to progress into a permanent position
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
ESTIO TRAINING LIMITED
Working Week
Monday to Friday - two shifts available 08:30 - 17:30 or 08:00 17:00
Expected Duration
1 Year 6 Months
Positions Available
1
Closing Date
Friday, 24th July 2026
Start Date
Monday, 27th July 2026

Desired Skills

  • Microsoft Office suite
  • Understand computer hardware
  • Punctual
  • Detail orientated
  • Driven

Qualifications

  • English and Maths GCSE, grade A*-C/9-4 (Essential)

About the Employer

RIVIERA NETWORKS LTD
Riviera Networks are a market leading MSP with a well-established reputation across the IT and Telecoms industries

Job Details

Company
RIVIERA NETWORKS LTD
Location
7 SOPWITH CRESCENT, WICKFORD, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£16,640 a year
Posted