Service Delivery Manager

🚀 Service Delivery Manager

📍 Location: Remote, with travel required to meet with customers as needed

Are you an experienced Service Delivery or Operations professional looking for an opportunity to make a real impact?

We’re partnering with a rapidly growing technology business operating at the intersection of connected devices, technology, and the circular economy.

The company works with major OEMs, carriers, enterprises, logistics providers, and technology partners to manage the full lifecycle of devices - from deployment and returns through to repair, recovery, resale, and reuse. Their platform combines SaaS, automation, and AI to bring greater visibility and efficiency to complex device supply chains.

As Service Delivery Manager, you’ll play a key role in ensuring the successful operational delivery of customer programmes. Working closely with the Operations Director and cross-functional internal teams, you’ll help drive actions forward and ensure customers receive a consistently high level of service.

Key responsibilities include:

• Managing customer tickets and operational requests

• Tracking action plans and ensuring deliverables are completed

• Preparing reporting packs and customer updates

• Supporting QBRs and MBRs

• Coordinating across internal teams to drive operational performance

• Building strong relationships and ensuring a positive customer experience

This is a fantastic opportunity to join an innovative business helping shape the future of the circular technology economy.