Apprentice Technical Support & Logistics Assistant
Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career.
Role
As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers.
You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system.
This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our service, engineering, and delivery teams.
Full training and support will be provided throughout your apprenticeship.
Key responsibilities:
- Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice
- Assist customers by phone and email in a clear, friendly, and professional manner
- Process parts enquiries and sales, helping customers find the right solutions
- Organise pre-delivery assessments and help coordinate the delivery schedule and route planning
- Assist in scheduling engineers for service and maintenance work.
- Keep customer records up to date using our CRM system
- Support internal teams and help ensure efficient, smooth operations across departments
Training
- Business Administrator Level 3 Apprenticeship Standard
- To be decided upon completion of training
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- P.T.P. TRAINING LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 30th July 2025
- Start Date
- Friday, 1st August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 and above (Essential)
- Maths GCSE, grade 4 and above (Essential)
About the Employer
ROTO SPA LTD
RotoSpa is a family-run, award-winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK-made hot tubs, we’ve since become the country’s only hot tub manufacturer — delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK. We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.
- Company
- ROTO SPA LTD
- Location
- UNIT 1, 35 BOLDMERE ROAD, SUTTON COLDFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- ROTO SPA LTD
- Location
- UNIT 1, 35 BOLDMERE ROAD, SUTTON COLDFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted