IT Service Desk Engineer Apprentice
You’ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site.
Role
- Provide 1st and 2nd line IT support to customers, remotely and on-site
- Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
- Respond to IT requests within agreed SLA timeframes
- Install and configure IT equipment in office, remote, and on-site environments
- Set up user accounts, email addresses, and groups
- Maintain accurate documentation of processes, configurations, and critical information
- Support upgrades of IT hardware and software
- Troubleshoot printers, copiers, and scanners
- Communicate clearly with customers, keeping them updated on progress
- Work collaboratively with the wider team, sharing knowledge and updates
- Support IT projects and attend training as required
Training
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day)
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 16th June 2026
- Start Date
- Tuesday, 23rd June 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)