ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs)

Part of a small team, reporting to the IT Manager, providing support to users, and assisting in the running and development of the IT infrastructure.

You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.

Role

Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to a more senior member of the team, the IT Manager or a third party
You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
A full driving license and own transport is recommended due to the location of the site
Accessing infrastructure equipment may require you to work at height

The trainee will gain exposure to the following systems at Rowlinson:
Hardware:

Desktops
Laptops
Mobile phones
Printers
Networking equipment
Rack-mounted server hardware

Software:

Microsoft Office
FreshService Ticket System
Microsoft Teams
Cloud-based telephone system
Windows desktop
SharePoint
Windows server
Hyper-V
Sage X3
Exchange On-Line
MS SQL
Bespoke software

Desired skills:

Positive attitude
Willingness to learn
Work well as part of a team and independently
Attention to detail
Good time management
Good verbal/written communication
IT skills in hardware/software

Training

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

This role may lead to a full-time job after the apprenticeship completes.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: TECHNICAL PROFESSIONALS LIMITED
Working Week: Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch. There may be occasions where you are required to work outside these times to meet the requirements of the Group.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Monday, 9th November 2026
Start Date: Monday, 23rd November 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative

Qualifications

English GCSE, grade 4/C (Essential)
Maths GCSE, grade 4/C (Essential)

About the Employer

ROWLINSON GROUP LIMITED

Rowlinson Group is a privately owned £50m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The main Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.

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