L3 ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs)
You will be part of a small team reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure. Based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.
Role
Main duties:
- Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
- You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
- A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height
The trainee will gain exposure to the following systems at Rowlinson:
Hardware:
- Desktops
- Laptops
- Mobile phones
- Printers
- Networking equipment
- Rack-mounted server hardware
Software:
- Microsoft Office
- FreshService Ticket System
- Microsoft Teams
- Cloud-based telephone system
- Windows desktop
- SharePoint
- Windows server
- Hyper-V
- Sage X3
- Exchange On-Line
- MS SQL
- Bespoke software (written in-house by our full-stack development team)
Training
Apprenticeship Overview:
- Expected duration: 17 months
- Apprenticeship level: Advanced (Level 3)
- Programme: L3 ICT Support Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.
The training covers the following core occupational duties:
- https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Position: Apprentice IT Technician
This role leads to a full-time job after the apprenticeship completes.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Thursday 08:30 to 16:40, Friday 08:30 to 15:55 with a 40-minute break for lunch. There may be occasions where you are required to work outside these times to meet the requirements of the group.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 1st August 2025
- Start Date
- Monday, 18th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Willing to learn
- Time management
- Positive attitude
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
ROWLINSON GROUP LIMITED
Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.
- Company
- ROWLINSON GROUP LIMITED
- Location
- Group Offices Green Lane Wardle, Nantwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- ROWLINSON GROUP LIMITED
- Location
- Group Offices Green Lane Wardle, Nantwich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted