IT Support Apprentice
Join the Royal Yachting Association as an IT Support Apprentice and gain real-world experience in a fast-paced, supportive environment. You'll work alongside experienced professionals, learn how to support a wide range of IT systems and users, and develop the technical skills employers are looking for.
Role
Ready to turn your passion for technology into a career?
If you're curious, motivated, and keen to start your IT journey, this could be the perfect opportunity for you.
The IT Support Apprentice will be responsible for the following duties:
- Respond to first-line support requests from internal users, providing assistance with Microsoft 365 applications, Windows operating systems, hardware, printers, mobile devices and remote access tools
- Log, update and monitor support requests, ensuring accurate records are maintained within the IT service desk system
- Escalate incidents and service requests to other members of the IT team where appropriate
- Assist with the setup, deployment and configuration of laptops, desktops, mobile devices and peripheral equipment
- Support user account administration activities, including password resets and account management, under supervision
- Support routine system maintenance activities, including updates, patching and endpoint security checks
- Assist in maintaining the security of IT systems by following IT policies, procedures and security best practices
- Support mobile device enrolment and configuration using approved company technologies
- Assist with meeting room technology, audio-visual equipment and event IT requirements
- Liaise with suppliers and third-party support providers as directed by senior members of the team
- Contribute to the creation and maintenance of user guides, knowledge base articles and technical documentation
- Actively participate in apprenticeship learning activities and apply acquired knowledge within the workplace
- Undertake other reasonable duties that support the IT team and help build your knowledge and experience as part of your apprenticeship
- Assist with maintaining hardware and software asset records and stock inventories
Training
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
At RYA, apprentices have excellent opportunities to develop their skills and progress their careers. RYA is committed to professional development and offers opportunities to grow your knowledge, take on greater responsibilities, and progress into more advanced roles as your experience and expertise develop.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PETA LIMITED
- Working Week
- Monday to Friday 9am to 5pm
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st October 2026
- Start Date
- Monday, 9th November 2026
Desired Skills
- Communication skills
- Customer care skills
- Team working
- Professional and reliable
- Enthusiastic
- Willing to learn
- Able to use initiative
- Previous IT work experience
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)