Change Manager
Change Manager Location: Remote (UK) Permanent RS Group is looking for an experienced Change Manager to join our team. This is a key role in ensuring that all changes across our global IT landscape are managed in a controlled, consistent, and well-governed manner. You’ll be the central point of contact for all change activity, driving process compliance and minimising risk to business-critical services. What You’ll Be Doing
- Own and operate the Change Management process end-to-end.
- Act as the primary point of contact within Service Operations for all change-related activity.
- Review and plan global product changes and system releases, ensuring alignment with business priorities.
- Conduct and validate impact and risk assessments for proposed changes.
- Plan and communicate service outages, maintenance windows, and change-related activities to stakeholders.
- Chair and lead weekly Change Advisory Board (CAB) meetings.
- Maintain clear and proactive communication with business stakeholders.
- Manage and publish the Forward Schedule of Change (FSC).
- Conduct post-implementation reviews and capture lessons learned.
- Track improvement actions, ensuring timely completion and sign-off by service owners.
- Support Release Management processes and attend Release Board and project release meetings.
- Build strong relationships with third-party support partners and internal resolver groups.
- Identify and drive continuous improvement initiatives within Change Management.
- Perform trend analysis to highlight improvement opportunities.
- Contribute to Problem Management activities related to major or recurring incidents.
- Produce and present critical reports and metrics to stakeholders.
- Attend monthly governance meetings with MSPs to review performance trends.
- Manage and mentor the Change Analyst, fostering growth and capability.
- Proven experience in IT Operations or Service Support roles within a global or regional organisation.
- Strong working knowledge of ITIL v4 frameworks and their practical application.
- Experience managing SLAs, KPIs, and driving service improvement initiatives.
- Excellent communication and stakeholder engagement skills.
- Ability to remain calm and decisive under pressure.
- Analytical mindset with strong problem-solving skills and a proactive approach.
- ITIL Practitioner or ITIL v3 Expert certification.
- Hands-on experience with ServiceNow or similar ITSM platforms.
- Strong understanding of Agile and Waterfall project methodologies.
- Exposure to enterprise business systems and infrastructure environments. Exposure to enterprise business systems and infrastructure environments.
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.