Digital Business Administrator

Digital Business Administrator

Reference: SEP20259892

Location: RSPB UKHQ, Sandy, Bedfordshire

Contract: Permanent

Hours: Full Time, 37.5 hours per week

Salary: £25,847.00 - £27,594.00 Per Annum

Benefits: Standard

We’re looking for a Business Administrator to join our Digital Technology team.

Working within the Customer Services Team, and reporting to the Technology Customer Service Manager, the Digital Business Administrator will provide essential support to ensure the RSPB’s daily IT operations run smoothly.

This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the provisioning and use of business hardware and systems to help save nature and deliver a more technologically aware workforce.

You will provide comprehensive business administrative support to the Digital Technology team, including the administration of support processes, the organisation and maintenance of IT equipment, liaising with suppliers so that staff and volunteers can operate efficiently.

You will build, maintain and develop effective relationships with people at all levels, both internally and externally, using diplomacy and tact, while ensuring that complex confidential and sensitive matters are handled appropriately, so that all contact is professional, and RSPB is represented in a positive manner.

Administrate and action requests for the RSPB mobile fleet, IT hardware, software and peripherals, and arrange their respective dispatch through internal processes and procedures.

Gatekeeping any requests to ensure they are relevant, necessary and delivering value to the organisation.

Monitor and maintain stock levels both locally and at the RSPB distribution centre.

Carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.

You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.

Essential Skills, knowledge and experience:

• Good knowledge of Microsoft O365 applications (Outlook, Word, Excel etc)
• Proven customer service skills
• Excellent organisation skills
• Ability to prioritise workload and deliver results effectively and to delegate tasks, during periods of both low and high demand
• Able to communicate effectively with a wide range of audiences whether by phone, email or in person
• Able to identify and act on opportunities for continually improving ways of working
• Able to proactively identify and solve problems, willing to seek help and accept advice for positive outcomes
• Able to deal with confidential and sensitive information appropriately
• Experience of providing administrative support within a large and complex organisation
• Experience of liaising with staff at all levels in external organisations, particularly to support partnership working and building relationships
• Experience in using an IT Service Management system.
• Proficiency in stock management.

Desirable skills, knowledge and experience:

• Knowledge of budget management terminology and processes
• Experience of working with a procurement or supply chain team
• Financial experience with regards to understanding Purchase orders and administrating invoices under £25k.
• Good knowledge of IT hardware and software terminology
• Knowledge of document management and team collaboration tools

In order to apply you will be required to upload a CV and complete an application form where you will have the opportunity to explain how you meet the criteria set above.

Closing date: 23:59, Sat, 20th Sep 2025

Interviews from: W/C 29th of September 2025

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.