Commercial Operations Executive

Commercial Operations Executive - IT Hardware

Office-Based, Grays, Essex (Hybrid Considered)

Reporting to: Operations Manager

Ready to step into the commercial engine of a fast-growing IT business?

RTK Group is a growing, solutions-led IT business specialising in hardware supply, lifecycle services and global technology solutions. We deliver commercially competitive and operationally robust IT services to organisations across multiple sectors.

As demand continues to grow, we are strengthening our commercial operations function to support increased client activity and sales performance.

The Role

We are seeking a Commercial Operations Executive with experience in an IT reseller, MSP, distributor or vendor environment.

This role sits at the heart of our sales and delivery function, managing IT hardware quotes, coordinating orders, liaising with suppliers and communicating confidently with clients.

Key Responsibilities

• Prepare accurate IT hardware quotes
• Liaise with suppliers to obtain pricing and availability
• Ensure correct product specification and compatibility
• Manage orders from approval through to delivery
• Coordinate internal teams and external suppliers
• Respond to client queries regarding pricing, delivery timelines and product specifications
• Raise purchase orders and support invoicing processes
• Maintain CRM accuracy (WorkflowMax, HubSpot or similar)
• Manage workflow/order systems
• Monitor live orders and proactively resolve issues

Experience Required

• Experience within an IT reseller, MSP, distributor or vendor environment
• Proven experience preparing hardware quotes
• Experience managing orders end-to-end
• Strong understanding of IT hardware (laptops, servers, networking, peripherals)
• Experience liaising with suppliers and managing pricing discussions

Skills & Attributes

• Commercially confident and comfortable speaking with clients
• Highly organised and detail-oriented
• Proactive and solutions-focused
• Able to manage multiple live orders simultaneously
• Strong communication skills

What We Offer

• Opportunity to join a growing and ambitious IT solutions business
• Exposure to commercial sales processes
• Career progression into Account Management or more commercially focused roles
• Collaborative, fast-paced and supportive environment