(Senior) Storage Engineer - Cloud & Data Center d/f/m
RWE Supply & Trading GmbH To start as soon as possible, full time, permanent Department Insights Cloud and Data Center (C&DC) support servers, databases, storage, Azure Cloud & physical infrastructure for the whole of the RWE Group. This support includes round-the-clock provision of platform services and development operations in collaboration with Managed Service Provider partners. We are responsible for
- Engineering: Improving services & products to meet business needs. Design, consultancy, standard setting and 3rd line support.
- Automation & Development: accelerating & improving services through end-to-end automation & high quality code development
- Operations: daily operational support & financial management, including operational availability, deployment patching, incident resolution, request fulfilment.
- Senior technical expert & Product Owner/SME for Storage, File Services, Backup & Archive, including File-shares, home-drives, NAS, Windows file-servers (& underlying storage), & data transfers & transfer mechanisms into & out of these systems such as Azure Box.
- Maintenance & support of RWE's Cloud and Data Centre (C&DC) storage services in conjunction with our internal team, Cloud Service Providers (CSP) and Managed Service Providers (MSP).
- Communicate and define RWE IT File Services requirements and standards to the MSP teams and ensure adherence as well as to provide technical leadership to the teams.
- Implement Operational services that are highly available, scalable, and self-healing in RWE's Cloud & DC platforms based on functional & technical specifications.
- Co-ordinate & collaborate with other product owners & leads in order to maximise the potential of the team.
- Drive continuous service improvement including driving automation of operational processes & remediations; especially focusing on enhancing customer experience, reducing inefficiency & duplication, & accelerating speed to delivery.
- Create & Maintain forward looking roadmaps for Storage, File Services, Backup & Archive, including dependent systems & processes, that support business & department objectives.
- Directly support Project deliveries that impact Storage, File Services, Backup & Archive;
- Ensure all standard ITIL operating procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team.
- Ensure ITIL procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team.
- ~10 years technical IT work experience in Storage, File Services, Backup & Archive & dependent technologies in both On-prem & cloud environments.
- Experience governing externals or managed service providers.
- Strong understanding of cloud benefits and ideally extensive experience working with Azure.
- Strong communication and networking skills.
- Willingness to travel. Mostly (up to four days a month) between Germany and the UK. Global travel as required.
- Strong motivation to continuously improve knowledge on IT and soft skill topics.
- Ability to work closely with IT architects and project managers on both technical and planning topics in context related to the topic(s).
- Articulate complex technical topics in an understandable manner to staff members who are not in the technical detail.
- Understanding business and IT requirements, and translate into IT infrastructure solutions.
- Azure Cloud storage knowledge highly valuable
- Knowledge and experience of interculture working.
- Open minded.
- Experience of user centric decision making.
- Self-confident speaking at all levels.
- Connecting people.
- Ready to adapt to organisational change.
- Attend IT events, summits, and other events to network with people from other companies and gain insights about new solutions and trends.
- Experience with recruitment & retention processes