Apprentice Client Support Administrator
Role
- Basic troubleshooting support for clients, helping them resolve common issues related to products or services
- Offering guidance on product features, usage instructions, and common troubleshooting steps
- Identify recurring issues and report trends to management to help improve customer experience
- Escalating issues to your line manager and other stakeholders as required to facilitate resolution
- Documenting client interactions and issues, ensuring clear and accurate records
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:
· Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data.
· Produce accurate records and documents including emails, letters, files, payments, reports and proposals.
· Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning.
· Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels.
· Manage projects, including the use of tools to scope, plan, monitor and report.
For a full list of programme modules visit: https://velocity-pt.co.uk/
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- 8:00am to 6:00pm, Monday to Friday
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 2nd May 2025
- Start Date
- Monday, 5th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English & Maths GCSE, grade Minimum 4 (Essential)
About the Employer
- Company
- RYDAL COMMUNICATIONS LTD
- Location
- ELWES HOUSE, 19 CHURCH WALK, PETERBOROUGH, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- RYDAL COMMUNICATIONS LTD
- Location
- ELWES HOUSE, 19 CHURCH WALK, PETERBOROUGH, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted