Dynamics 365 Contact Centre Telephony Consultant
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Role: Dynamics 365 Contact Centre Telephony Consultant
Location: Lincoln (2 days onsite Tue & Wed), UK.
Contract: 6 Months
Overview
We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools.
Key Skills
- Dynamics 365 Customer Service / Omnichannel (voice, chat, messaging)
- Contact centre telephony & IVR (call flows, queues, routing)
- Copilot Studio (bots, IVR, conversation design)
- Azure Communication Services (ACS)
- Power Automate & system integrations
- Microsoft Teams telephony integration
Responsibilities
- Configure and deliver D365 contact centre solutions
- Design xxuwjjq IVR, call flows, and customer journeys
- Integrate ACS, Copilot Studio, and D365
- Build automation workflows using Power Automate