Information Technology Project Coordinator

Job Title: Project Coordinator

Contract Length: 3 Months

Location: Remote (Anytown London W1H 7AA)

***********Arabic-speaking is mandatory***********

Job description:

We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose . That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live. It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective. You will work with client experts that will overlook the project and will help with problem-solving and stakeholder management. You are expected to be the "spider in the web", who brings together all the necessary stakeholders on the customer side.

Key Responsibilities

• Act as first‐line contact for customers using our learning platform.
• Drive successful implementations, and troubleshoot issues asynchronously: reproducing issues, documenting steps, and collecting screenshots/logs
• Provide technical and configuration support; respond to customer questions via email and other async channels in clear, simple language.
• Run 1:1 trainings, onboarding sessions, kick‐offs, and troubleshooting calls to support effective customer adoption.
• Use existing project and training templates to help customers structure rollouts and learning programs.
• Create or adapt light‐weight training materials where needed.
• Schedule meetings, prepare agendas, and share concise recaps with next steps.
• Collect structured bug reports and product feedback, highlighting recurring patterns and pain points.
• Handle customer escalations proactively and manage expectations around scope, timelines, and resources.
• Help customers and partners interpret analytics to understand learner behavior and improve training effectiveness.

About You

• Clear, empathetic communication and expectation management, especially in async channels (Slack, email, docs).
• Ability to facilitate focused, outcome‐oriented meetings when they’re actually needed.
• Strong critical and creative thinking for customer problem‐solving.
• High autonomy: self‐directed, async‐first, and comfortable with fast‐changing priorities and feedback.
• Reliable execution: able to meet deadlines and iterate quickly.
• A growth mindset and coaching attitude

Must-Haves

• 2+ years in project management, customer success, customer support, or similar client‐facing roles working with external customers or partners (not only internal users).
• Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams)
• Native‐level Arabic and English languages, with a knack for explaining technical or abstract topics in clear, accessible language.
• Comfortable navigating a modern SaaS environment and learning new product functionality quickly.
• Comfortable working in a remote‐first, async‐heavy environment, collaborating across teams and time zones.
• Hands‐on use of at least one project management tool (e.g. Jira, Asana, Trello, Monday.com, Notion) to track tasks and share updates.
• Comfortable working with a learning platform or similar product: testing features, identifying configuration issues, and experimenting with functionality to help customers (no coding required).
• Comfortable reading simple analytics/dashboards and using spreadsheets to spot trends.
• Willingness to work across a wide variety of subjects and use cases.

Nice-to-Haves

• Demonstrated experience using AI tools to support customer workflows, documentation, support, or internal processes.
• Interest in Learning & Development, customer education, or enablement
• Experience with LMS/LXP or other learning platforms
• Experience working with international/multinational customers or in a global company with cross-time zone collaboration