Quality & Compliance Agent

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions.  We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee.

This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change.  

Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening to and reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues.

This role is fast paced and regularly changes to fit the needs of the business and customers.

• Be resilient to provide constructive feedback to agents and management.
• Ability to work to targets and deadlines whilst working effectively.
• Flexible approach.
• Excellent attention to detail
• Ability to adapt to change 

• To review UK & DCI Fuel Card, Telco and Velos applications against a set criterion
• To listen to UK & Ireland telesales calls or written communications to ensure quality meets the agent SLA’s. 
• Ensure all work is completed in a timely and accurate manner.
• Assist management team with feedback and implement ways to improve overall application quality.
• Assist agents with technical application-based queries
• Provide feedback to agents in real time on applications errors to support overall pass rate KPI.
• Input data onto custom software. 

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.